Privacy Policy

Hyderabad Matrimony – www.Hyderabadmatri.com (“The Website”) with this Privacy Policy sets out the Company's policies relating to the collection and use of your Personal Information whilst you use this Website.

Purposes

Primary: The primary purpose of collecting the Personal Information is to enable us to process your application for membership and to enable us to provide services to you (including customizing the layout of your profile, and in respect of Personal Information other than your full name, email address, residential address, and phone number, enabling you to enjoy the full benefits of membership and enabling other members to view your profile).

Secondary: Ancillary purposes of collecting Personal Information are for our internal research and statistical purposes (including market segmentation and customer value analysis) as well as enabling us to forward to you other information or material which we believe may be of interest to you and enabling the payment processor to process the payment of membership fees.

Recipients:

The Company's management staff, IT staff and customer service staff, as well as payment processor (for the purpose of processing membership fees).

Security:

Personal Information is stored securely in a database server residing in an enterprise level data centre. Standard data centre security measures are in place to prevent unauthorized access to Personal Information.

Source:

All Personal Information collected about you shall be collected directly from you.

"Personal Information" means Information or opinion whether true or not and whether recorded in a material form or not about an individual whose identity is apparent or can reasonably be ascertained from the Information or opinion.

"Purposes" means the primary and secondary purposes described in the Schedule.

"Recipients" means the Recipients described as such in the Schedule.

"Security" means the security used to protect the Information from unauthorized access and disclosure and shall include the security measures described in the Schedule and Secure will have the same meaning.

"Sensitive Information" means Information or opinion about any individual's racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or Health Information about an individual.

"Source" means the source of the Information which where it is practical and reasonable to do so shall be from the person about whom the Information is collected and otherwise from the parties described in the Schedule.

"You" means the individual about whom we are collecting Information.

1. PRIVACY

The Company is committed to protecting member privacy. We understand that visitors and users of the Website are concerned about their privacy, and the confidentiality and security of any information that is provided. Since this website aims at providing an Islamic (Halal) avenue with minimized opportunities for immoral and indecent behaviour on the website, it is imperative that we have the ability to closely and strictly monitor ALL activity of all members on the website (including visibility into all expressed interests, and all exchanged messages).

2. COLLECTION OF INFORMATION

2.1 All users

Whenever users (including non-member users) visit the Website, our servers automatically record information for statistical purposes about your usage of the Website such as:

(a) The type of browser used.

(b) The referring URL.

(d) The number and type of pages viewed.

(e) The date and time of visits; and

(f) The exit URL.

2.2 Members

Upon your registration as a member, we collect information about you in order to provide you with the full benefits of membership. We collect non-identifying information as well as Personal Information from you directly when you first register and also from time to time thereafter if you provide us with additional information.

Personal Information which may be collected by the Company includes, without limitation:

(a) Your full name

(b) Your email address

(d) Phone number

(e) Photographs

(f) General description of yourself and of the type of person you are seeking.

(g) Your Parents name and contact information, and consent.

Other information collected by the Company, which may or may not be considered Personal Information includes, without limitation:

(h) Your age, height, body type, marital status, number of children.

(i) Your occupation and educational background.

(j) Your preference criteria for a compatible spouse.

2.3 Purpose

We shall only collect Personal Information that is necessary for our “Internal Purposes”. We will never share your personal information with any outside parties.

2.4 Lawful Means

We shall only collect Personal Information by lawful and fair means and not in any unreasonable or in an unreasonably intrusive way.

2.5 Notification

Where it is practical to do so, at or before the time that we collect any Personal Information from you, we shall take all reasonable steps to ensure that you are aware of:

(a) Our identity and how to contact us.

(b) The fact that the individual is able to gain access to or change the Information.

(d) The Recipients to whom we would usually disclose that Information

(e) Any laws that require particular Information to be collected; and

(f) The main consequences for the Individual if all or part of the Information is not provided.

2.6 Collect from you only.

Where it is reasonable or practical to do so, we shall only endeavour to collect information about you from you.

2.8 Cookies

We utilize "cookies" which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the Website. A cookie does not identify you personally, but it does identify your computer. You can set your browser to disable cookies or to notify you when you receive a cookie and provide you with an opportunity to either accept or reject it in each instance. If you disable cookies, you may not be able to access certain areas or features on our Website.

3. USE AND DISCLOSURE

3.1 Disclosure

We shall only disclose Personal Information in accordance with the terms of this Policy.

3.2 Secondary Purpose

We shall not use or disclose any Information about you for a Secondary Purpose unless:

(a) All of the following apply:

(i) The Secondary Purpose is related to the Primary Purpose and if the information is “Sensitive Information”, the Secondary Purpose is directly related to the Primary Purpose; and

(ii) You would reasonably expect us to use or disclose the information for the Secondary Purpose; or

(b) You have consented to the use or disclosure; or

(c) If the Information is not Sensitive Information and the use of the information is for the Secondary Purpose of direct marketing:

(i) It is impractical for us to seek your consent for that particular use; and

(ii) We have chosen not to charge you to give effect to your request not to receive direct marketing communications; and

(iii) You have not made a request to us not to receive direct marketing communications; and

(iv) In each direct marketing communication with you we have drawn your attention or prominently displayed a notice that you may express a wish not to receive any further direct marketing communications; and

(v) Each written direct marketing communication from us to you specifies our business address, telephone number or email address at which we can be contacted directly; or

(d) We have reason to suspect that unlawful activity is being engaged in and we use or disclose the Personal Information as a necessary part of our investigation of the matter or in reporting our concerns to relevant persons or authorities; or

(e) The use or disclosure of the Information is required or authorized by or under law.

(f) We reasonably believe that the use or disclosure is reasonably necessary for one or more of the following by or on behalf of the police or other enforcement body:

(i) The prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law.

(ii) The enforcement of laws relating to the confiscation of the proceeds of crime.

(iii) Protection of public revenues.

(iv) The prevention, detection, investigation or remedy of seriously improper conduct or prescribed conduct.

(v) The preparation for or conduct of proceedings before and court or tribunal or implementation of the orders of the court tribunal.

4. DATA SECURITY

4.1 Security

We will take reasonable steps at the time that we collect, use or disclose information to secure the information we hold from misuse and loss, unauthorized access, modification or disclosure.

4.2 Steps we will Take.

To protect the information, we shall:

(a) Adopt measures to prevent unauthorized entry to our premises, systems to detect unauthorized access and secure containers for storing paper based Personal Information.

(b) Will adopt measures to protect our computer systems and networks for storing, processing and transmitting Personal Information and from unauthorized access, modification and disclosure.

(c) We shall protect communications via data transmission including emails and voice transmission from interception and preventing unauthorized intrusion into our computer networks.

(d) We shall adopt procedural and personnel measures for limiting access to Personal Information except by authorized staff approved for the Purposes and controls to minimize security risks to our information technology systems; and such other Security measures as we consider reasonable.

5 Destruction of Information

We will take reasonable steps to destroy or permanently de-identify Personal Information if it is no longer needed for any Purpose, in a secure manner.

6. OPENNESS

6.1 Provide Policy.

We will make available to any person who requests it, a copy of this policy.

6.2 Contacting Us.

You may contact us to request the Information we hold in relation to you and to correct that Information at our contact details listed on website.

7. ACCESS AND CORRECTION

7.1 Access to Information

We shall provide you with access to the Information held by us in relation to you except to the extent that:

(a) In the case of Personal Information other than Health Information, providing access would pose a serious and imminent threat to the life or health of any individual; or

(b) In the case of Health Information, providing access would pose a serious threat to the life or health of any individual; or

(d) The request for access is frivolous or vexatious; or

(e) The Information relates to existing or anticipated legal proceedings between us and you and the Information would not be accessible by the process of discovery in those legal proceedings; or

(f) Providing access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations; or

(g) Providing access would be unlawful; or

(h) Denying access is reasonable or authorized by or under law; or

(i) Providing access would be likely to prejudice an investigation of possible unlawful activity; or

(j) Providing access would be likely to prejudice:

(i) The prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of prescribed law; or

(ii) The enforcement of laws relating to the confiscation of the proceeds of crime; or

(iii) The protection of the public revenue; or

(iv) The prevention, detection, investigation of remedy of seriously improper conduct or prescribed conduct; or

(v) The preparation for or conduct of proceedings before any court or tribunal or implementation of its orders.

by or on behalf of the police or an enforcement body; or

(k) An enforcement body performing a lawful security function asks us not to provide access to the Information on the basis that providing access would be likely to cause damage to the security of India.

7.2 Request for Access

To request access to the Information held by us about you, you must contact us using the contact details provided in the Schedule, following which we shall contact you within 14 days from our receipt of your request and either provide you with that Personal Information, or notify you when we shall provide you with the Personal Information. In any event, the Personal Information requested will be provided not more than 30 days after our receipt of your request unless we decide not to provide you with access to the Personal Information in which case, we will advise you of the reasons for such decision.

7.3 Commercially Sensitive Information

Where providing access to the Personal Information would reveal evaluative information generated by us in connection with a commercially sensitive decision-making process, we will give you an explanation for the commercially sensitive decision rather than direct access to the Information.

7.4 Use of Intermediaries

Where because of any of the reasons described in 7.1 above we are not required to provide you with access to the Information then we will, if it is reasonable to do so, give consideration to whether the use of mutually agreed intermediaries would allow sufficient access to meet our respective needs.

7.5 Correction of Information

If you establish that the Information, we hold about you is not accurate, complete or up to date we shall take reasonable steps to correct the Information so that it is accurate, complete and up to date. If we are not satisfied that the Information is not accurate, complete or up to date we shall, at your request, keep with your Personal Information a statement noting your claim that the information is not accurate, complete or up to date.

7.6 Refusal to Correct.

If at any time we refuse or deny access to information to you or refuse to correct Personal Information we shall provide you with reasons for such denial or refusal.

8. IDENTIFIERS

8.1 Use of Identifiers

We shall not use or disclose an Identifier assigned to you unless:

(a) It is necessary for us to fulfil our obligations to our services.

(b) Any of the reasons described in paragraph 3.2(d) to 3.2(g) above apply to the use or disclosure of the Identifier; or

8.2 Identifying You.

We shall not adopt as a means to identify you, your Identifier except to the extent we are authorized to do so by law.

9. ANONYMITY

Unless there is a practical or legal reason to require identification, we shall allow you to transact with us anonymously to the extent that it is practical for us to do so.

10. TRANSBORDER DATA FLOWS

We shall not transfer information to someone or to another organization in a foreign country unless:

(a) We reasonably believe that the recipient is subject to a law, a binding scheme or a contract which effectively upholds principles for the fair handling of the information that are substantially similar to the National Privacy Principles; or

(b) You consent to the transfer.

(c) The transfer is necessary to perform a contract between you and us or the implementation of pre-contractual measures taken in response to your request; or

(d) The transfer is necessary for the conclusion or performance of a contract concluded in the interests between us and a third party; or

(e) All of the following apply:

(i) The transfer is for your benefit.

(ii) It is impractical to obtain your consent to that transfer.

(iii) If it were practical to obtain your consent, you would be likely to give it; or

(f) We have taken reasonable steps to ensure that the information which we intend to transfer will not be held, used or disclosed by the recipient inconsistently with the National Privacy Principles.

11. COMPLAINT HANDLING PROCESS

11.1 Complaint

If you believe that we have used or disclosed your Personal Information in a manner which is contrary to this policy or otherwise breaches the Act, then you should email us as specified in the Schedule.

11.2 Our Response

30 days of receipt of your written complaint, we shall notify you in writing as to what action we propose to take in relation to your complaint and shall provide you with details of what further action you can take if you are not satisfied with our response.

12. SENSITIVE INFORMATION

12.1 Collection of Sensitive Information

We shall not collect Sensitive Information unless:

(a) You have consented.

(b) The collection is required by law.

(c) The collection is necessary to prevent or lessen serious or imminent threat to the life or health of any individual where you:

(i) Are physically or legally incapable of giving consent to the collection; or

(ii) Physically cannot communicate consent to the collection; or

(d) The collection is necessary for the establishment, exercise, or defence of legal action.

Notice

We may change this Privacy Policy from time to time based on your comments or as a result of a change of policy in our company.

If you have any questions regarding our Privacy Statement, please write in to customercare.: info@hyderabadmatri.com